Applications Engineer, Basler Inc.
- Basler Inc. - Exton, 855 Springdale Dr Suite 203
- Work experience
- Consulting
- Sales, Key Accounting
- Fulltime
Starting immediately, Full-time
Basler is a leading international manufacturer of imaging components for computer vision applications such as cameras, lenses, frame grabbers, software as well as embedded vision solutions, customized products and consulting services. The products are used in a variety of computer vision markets, including factory automation, medical, traffic, logistics, retail, and robotics. Founded in 1988, the Basler Group employs approximately 1000 people at its headquarters in Ahrensburg (near Hamburg) and other locations in Europe, Asia and North America.
Core Responsibilities
- Employ a customer-centric approach to problem solving, ensuring that solutions are designed with the customer’s best interests in mind.
- Collaborate closely with the Sales Team to identify customer technical needs during the pre-sales process and provide technical consultancy to internal and external stake holders selecting Basler products for customer-specific use cases.
- Analyze and develop customer code samples to provide debugging snippets and technical direction.
- Capture, prioritize, and address customer requirements efficiently, taking ownership and ensuring follow-through to solution.
- Function as the primary technical point of contact for customer inquiries and feedback.
- Test products returned through the Basler RMA (Return Material Authorization) process, providing analysis and feedback.
- Conduct technical training and demonstrations to internal and external stakeholders on Basler’s innovative, upcoming, and newly released product portfolio.
- Represent Basler at tradeshows and conferences, providing technical knowledge and insights.
- Deliver ongoing technical support and guidance to customers after the sale (post-sales.)
- Troubleshoot customer problems via phone, email, and remote-access tools, ensuring high customer satisfaction.
- Escalate customer requests as needed and collaborate with colleagues locally and internationally on resolutions.
- Participate in regular conference calls with other Basler teams, sharing insights and strategies.
- Track and report on key metrics as required to ensure continuous improvement and customer satisfaction.
- Compliance with all Basler company guidelines and policies.
Qualifications
- Bachelor’s degree in Computer Science, Electrical Engineering, or a related field with 0-5 years of relevant experience.
- Programming skills in C++, C#, and .NET (proficiency in Python also acceptable).
- Understanding of electronics concepts and familiarity with circuit analysis and components.
- Project related experience with computer vision (CV), machine vision, embedded systems, and machine learning (AI/ML) is preferred.
- Experience with 2D, Line Scan or, 3D cameras is preferred.
- Knowledge or hands on experience with GigE, USB, CameraLink, CoaXPress cameras, FPGAs, GPUs, lenses, optics, machine vision components, and vision solutions is a plus.
- Familiarity with project management (PMP) and lean manufacturing (Six Sigma) is a plus.
- Proficiency in using Windows operating systems (Linux and MacOS is a plus).
- Proficiency in Microsoft Office.
- Willingness to learn recent technologies and continuously enhance skillsets.
- Strong oral and written communication skills.
- Ability to organize and prioritize multiple tasks efficiently and independently.
- Ability to react quickly and independently to urgent customer needs.
- Demonstrated experience with customer support with the ability to prioritize customer needs and deliver exceptional service.
- Strong sense of ownership and commitment to seeing long-term projects/problems through to resolution.
- Ability to resolve difficult issues in a professional and efficient manner.
- Familiarity with business-to-business sales processes and concepts.
- Effective communication and representation of Basler in a professional and positive manner.
- Team-oriented, with the ability to contribute to the overall success of Basler.
- Ability to interpret complex technical questions and identify the “need behind the need” or core driver.
- Takes initiative, drives innovation, and engages in decision-making within the team.
- Analytical and problem-solving abilities to navigate technical challenges.
- Commitment to staying updated with technology trends and applying knowledge to drive business outcomes.
- Relationship-building skills to effectively understand and meet the needs of team members and stakeholders
- Must fit the Basler culture which includes treating others fairly, openly, and respectfully.
- Interest in robotics, medical vision, logistics, 3D, and factory automation systems.
- Must be able to climb up and down stairs up to ten times daily (reasonable accommodations may be made for individuals with disabilities).
- Must be able to lift up to 25 lbs. (reasonable accommodations may be made for individuals with disabilities).
- This role offers a hybrid working environment, combining office-based and remote work.
- Ability and willingness to travel domestically and internationally. Total overnight travel estimated up to 25%.
What we offer
Your application
Would you like to know more about us and your career opportunities at Basler? No problem! Contact us via email. We look forward to hearing from you.
- Nabil Mubarak
- Manager, Applications Engineering
- nabil.mubarak@baslerweb.com
