Logistics FAE (Field Applications Engineer) – Basler, Inc.
- Basler Inc. - Exton, 855 Springdale Dr Suite 203
- Work experience
- Research, development, teaching
- Sales, Key Accounting
- Fulltime
Starting immediately, Full-time
Basler is a leading international manufacturer of imaging components for computer vision applications such as cameras, lenses, frame grabbers, software as well as embedded vision solutions, customized products and consulting services. The products are used in a variety of computer vision markets, including factory automation, medical, traffic, logistics, retail, and robotics. Founded in 1988, the Basler Group employs approximately 1000 people at its headquarters in Ahrensburg (near Hamburg) and other locations in Europe, Asia and North America.
The Logistics Field Application Engineer – is a highly technical machine vision consultant tasked with supporting successful and profitable projects within the logistics market vertical. Advanced knowledge of vision systems is required to recommend appropriate hardware & software to ensure the success of new & existing projects. Strong proven background in the areas of computer vision, electronic design, FPGA/SoC programming, image processing software, and related computer sciences is required. A drive to communicate & collaborate with multiple external engineering teams is the key to success within this role. Hands-on experience with developing & supporting complete vision solutions within the logistics space is preferred. Knowledge of logistics-based/warehousing vision applications including pick & place, barcode reading & palletization is also preferred.
This position reports to the Sales Manager, Logistics Americas – Basler Inc.
Core Responsibilities
- Ensure the successful development and optimal integration of Vision Solutions for customers through close collaboration with various organizations within Basler such as the CP, R&D & Software teams.
- Ensure customer project success through frequent collaboration with all known vision teams.
- Provide on-demand support to all logistics customers. 25-30% travel to various customer sites is required for this role.
- Assist the Key Account Manager & Sales Manager in determining the required resource allocation for each customer project.
- Collaborate with the customer’s vision teams to draft proposals & Statements of Work (SOW) as needed.
- Fully define the entire project scope, including goals, needs-behind-the-needs, risks, and feasibility.
- Serve as Subject Matter Expert (SME) for all of Basler’s vision products with extensive knowledge for every line offered.
- Serve as a primary technical support resource for all logistics-based support cases.
- Perform related engineering work as needed for customers (prototyping, proof-of-concept, lab testing, etc.).
- Track project/program status and support cases using Confluence, Salesforce.com, Jira, and SAP.
- Recognize and report new opportunities to the dedicated Account Manager.
- Recognize and report logistics market trends & needs to BS & Basler’s Product Market Management (PMM).
- Collaborate with the Basler team to develop business strategies and tactics focused on driving new business within the logistics market vertical.
- Attend all logistics-related weekly & bi-weekly sync meetings, along with initial discussions for new vision projects.
- Keep abreast of logistics related technologies, products, and trends.
- Maintain a high level of knowledge & proficiency with all Basler products adequate to perform 1st level support.
- Develop and lead external customer vision trainings as needed.
- Contribute to technical marketing projects for customers such as application notes, webinars, training material, etc.
- Attend all regular internal synchronization meetings with the Basler logistics team.
- Attend customer product roadmap presentations to provide an expert technical input.
- Attend local and international Sales & Applications Engineering Meetings.
- Follow all company guidelines related to processes, record-keeping, etc.
Qualifications
- Bachelor’s degree or equivalent in Electrical Engineering, Computer Science, Physics or related field.
- 5 -10 years of professional experience in technical support and/or product development.
- Strong project management skills and proven experience in managing complex customer projects.
- Knowledge in the field of computer vision, 2D & 3D camera technologies, embedded processors, & vision software.
- Extensive experience in using Windows and Linux operating systems.
- Experience with and knowledge of software development practices.
- Working proficiency in C++, C#, and Python programming.
- Experience with and knowledge of edge processing technology, cloud connectivity, Amazon AWS.
- Strong understanding of electronics concepts and familiarity with circuit analysis & components.
- Strong desire to learn new technologies and grow engineering skillset.
- Programming skills in C++, C#, and .NET (proficiency in Python also acceptable).
- Understanding of electronics concepts and familiarity with circuit analysis and components.
- Project related experience with computer vision (CV), machine vision, embedded systems, and machine learning (AI/ML) is preferred.
- Experience with 2D, Line Scan or, 3D cameras is preferred.
- Knowledge or hands on experience with GigE, USB, CameraLink, CoaXPress cameras, FPGAs, GPUs, lenses, optics, machine vision components, and vision solutions is a plus.
- Familiarity with project management (PMP) and lean manufacturing (Six Sigma) is a plus.
- Proficiency in using Windows operating systems (Linux and MacOS is a plus).
- Proficiency in Microsoft Office.
- Willingness to learn recent technologies and continuously enhance skillsets.
- Exceptional networking skills, even across linguistic and cultural differences.
- Pronounced self-discipline, results-oriented and self-starter.
- Strong sense of ownership and commitment to seeing long-term projects/problem through to resolution
- Strong oral and written communication skills.
- Strong ability to organize, prioritize, and provide updates on multiple tasks quickly and independently.
- Direct experience with customer service & familiarity with Business-to-Business sales processes and concepts.
- Ability to resolve difficult issues in a professional and efficient manner.
- Team player with a strong desire to help expand Basler’s presence within the logistics market
What we offer
Your application
Would you like to know more about us and your career opportunities at Basler? No problem! Contact us via email. We look forward to hearing from you.
- Nathan Henderson
- Global Key Account Manager and Team Manager
- nathan.henderson@baslerweb.com
